Contact Pollie Ann Bakes
Get in Touch With Us Today
1A Church Street, Wetherby, LS22 6LP
07490184669 | email@example.com
- Sunday, Monday, Tuesday closed
- Wednesday – Friday 11:00am -4:00pm
- Saturday 10am – 3pm
Data Protection Act
PollieAnn Bakes only asks for basic contact information upon receiving an order. This customer information includes customer name, telephone number and email address and is required to secure an order and to converse with the customer up until their order is fulfilled. The information is stored on an invoice on a private laptop with password and PollieAnn Bakes only has access to it.
PollieAnn Bakes requires this information to interact with the customer and for compliance with HMRC through tax returns and to have the data available for 7 years upon an inspection.
If a customer would like to see what information PollieAnn Bakes has then an invoice will be sent showing what contact information is available, along with their order history. If a customer objects to any information stored their name cannot be deleted from invoices as the invoices are required for legal requirements, however telephone numbers and email addresses may be removed.
PollieAnn Bakes never shares customer information or order details and never sends marketing emails to any current customers. All customers come to PollieAnn Bakes first to begin the order process.
Please read before ordering
*A minimum £10.00 deposit is required for occasion cakes – this is non-refundable.
A minimum £50.00 deposit is required for Weddings – this confirms your date in our diary and is non refundable.
*Final payment for occasion cakes is due via bank transfer or PayPal before collection or via cash upon collection. Final payment for Wedding cakes is due no later than 2 weeks before your Wedding date – this will be listed on your invoice. Failure to pay on time may result in your Wedding cake not being made by PollieAnn Bakes. Although we will send a reminder for payment, it is the customers responsibility to keep track of payments & make sure they are paid on time. The date of your final payment is the final date all cake flavours and details must be confirmed.
*Gluten free, dairy free, vegan & nut free items are available to order, however all items are made in a kitchen which contains allergens & are not 100% free from guaranteed.
*Once an occasion cake has been collected or delivered without damage and the customer is satisfied with their order it is then the customers responsibility. Upon collection you are accepting that you are happy with the condition and design of your cake, and that no changes are required. We will always advise the best way to transport and store your cake, and cannot be held responsible if any damage is caused from factors beyond our control i.e driving, temperature changes. We are not responsible for any damage to a Wedding cake once delivered and set up to your venue. We will always make sure the cake is left on a sturdy table, away from direct sun light & notify the venue of this. If your Wedding cake is collected from PollieAnn Bakes we are not responsible for any damage once the cake has left the premises.
*PollieAnn Bakes reserves the right to publicise photos of all the cakes we create.Colour matches and design requests will be accommodated as much as possible however design changes may need to be made.
*Complaints are rare so when they do occur we take them seriously – the same action will be taken for Occasion and Wedding orders. Minor corrections such as names/ages can usually be carried out on the same day – you must notify us of any problems within 1 hour of collecting your cake. In some cases a complaint may need further investigation and the cake, or part of cakes, must be returned to us within 24 hours of being received so that we can fairly assess the nature of the complaint – photographs will not be accepted.
*We reserve the right to refuse refunds for any products made by PollieAnn Bakes.
Pollie Ann Bakes Services
We offer a huge range of Wedding cake styles and ensure that each Wedding cake is personal to every couple. Why not arrange a consultation to discuss your perfect cake and to try some of our delicious cake flavours.
Celebration And Birthday Cakes
We love creating one of a kind cakes for your celebrations & will always try to bring your ideas to life! Create a real wow factor at your next party with a 3D cake or custom cake topper
Nakes CakesAnd Desserts
Our popular naked cakes can be topped with anything and everything! Why not compliment your cake with a desert table – choose from home made cupcakes, macarons, biscuits & brownies
Articles from Pollie Ann Bakes in Wetherby
These days the tradition of having fruit cake for your Wedding cake is long gone! Bride and Grooms are enjoying the option to have more unusual flavours for their cake and we encourage our couples ...